Autor Majid Iqbal

Implementing bold policies or strategies can place enormous stress and strain on human capital and financial assets. Under pressure, when service enterprises fail to find the necessary breakthroughs, they often react by scaling down their ideas and ambitions.…

Services are such integral parts of the daily life of individuals and organisations that a day without paying for or providing them is inconceivable. They come in so many different "shapes and sizes", we have difficulty defining them let alone…